Be a BSM Superhero, step 3.5

Doug McClure’s at it again. The former Muse-man turned Tivoli guru has posted a thoughtful seven-step program to becoming a BSM Superhero on his blog. Doug’s blog is an excellent resource on the topic of BSM – be that ITIL, CMDB, or Discovery. Though he’s a true IBM-er, his vendor-neutral approach and efforts to stimulate public discourse is commendable.

It is in that spirit of dialogue that we offer an alterative 7 step program – the “just enough” approach - just-enough being a concept popularized by Forrester Research:

1) Identify the purpose of the project

2) Choose a one or two critical applications or services

3) Model the service or services

4) Integrate federated data from asset management, service desk and other tools

5) Define rules and analyses

6) Create analytics and reporting, and

7) Define role-based views.

When a BSM is carried out in a top-down manner with a just-enough orientation in mind, design and implementation can be easier – especially when approached with a service-oriented perspective. Need 10 Tips of a Successful CMDB? Click here.

-- Greg