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CEO Impressions - CMDB: Cult or Corporate Asset If I had a crystal ball, I’d look to see the IT of the future. The flow of data, streamlined communications and an accurate map of the relationships between applications, technology, and the business -- the IT future would be clear, in fact, so crystal clear even the line of business would enjoy the view into IT. Current CMDB projects look more like information warehouses for IT – developed and maintained by small teams of IT technologists. Yet, the vision for the CMDB is much larger and broader than many current implementations would have us believe. In the coming months and years, the CMDB will evolve into the valuable corporate asset it was envisioned to be – providing critical decision support capabilities for both IT and business users alike. Interestingly, realizing this vision for the CMDB is not beyond the realm of existing technology. In fact, it’s not a technology problem at all. As I’ve stated in a previous post, 70% of the data needed for a CMDB already exists in the enterprise. What’s needed is the mechanism by which to tie this data together, and present it in a manner that can be easily updated by the enterprise and consumed by the business. This mechanism is integration – and it exists today. The interface for consumption might be borrowed from social networking concepts, where the GUI reflects the community. Views would be based on organization role – for the business manager, the IT director and the service manager respectively – and derived from the same corporate asset: the CMDB. -- Siki 0 TrackBacksListed below are links to blogs that reference this entry: CEO Impressions - CMDB: Cult or Corporate Asset. TrackBack URL for this entry: http://www.wearebsm.com/mt-tb.cgi/40 Visitor CommentsLeave a comment |
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It occurs to me that the view into a CMDB might be modeled like a Wiki. Wiki's, of course, are a "living encyclopedias" and they do indeed borrow from the social networking concept, however they are also a repository of knowledge. The thing about wiki knowledge is that the "big important bits of knowledge" are usually quite accurate. This would be the so-called "high visibility" or the "hits" that Chris Anderson talks about in his book, "The Long Tail". This information is updated constantly and is statistically more accurate due to the fact that many hands and minds are looking at it, and updating it.
Near the ends of the long tail of this "Wiki-CMDB" are the smaller bits of knowledge that may not be as accurate, but likewise are not as important at this time. As some of these things become more important, the accuracy will then go up, and the knowledge moves towards the head of the curve.
This kind of knowledge modeling also helps with such issues as the "Chaos" crisis mentioned in an earlier post, because the little things are accounted for in a wiki.
Posted by: David McKee | June 24, 2008 3:20 PM